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Diploma of Business Process Management

Duration: 1 Year

Program information

Business Process Management program, gives you the skills you need to improve operational efficiency,  save money, and drive business value. Skills you gain in this program are highly valued by employers in Canada, the U.S. and Europe. For instance, Business Process Management achieves such benefits as:

  • Reducing surgery wait times from months to weeks.
  • Helping Dell deliver a custom configured computer to your door in just days.
  • Assuring that the Canada Revenue Agency can process tax returns and issue
    refunds in days rather than months.

To accommodate the schedule of working adults, this program is delivered in an alternative mode. Classes meet two evenings a week, Saturday mornings (in the fall term), in addition to three intensive one-week sessions (one in each of October, December and April).  The remainder of the program is presented in a convenient online format.

Through the program you'll learn how to:

  • Use SAP enterprise resource planning software (Sheridan is a member of the SAP University Alliances program).
  • Develop new or improved business processes to achieve organizational goals.
  • Integrate appropriate technologies for analysis and development of business processes.
  • Create sound business arguments justifying process change.
  • Work professionally, ethically and effectively in individual and team environments.

The Business Process Management program focuses on manufacturing, supply chain, financial services and health care industries, in both the public and private sectors.

Hands-on Industry Project

The Business Process Management program includes a second term industry project. As part of a small consulting team, you'll tackle a real business problem with a client company.

Learn via Case Studies

The Business Process Management program employs a case study method of instruction that allows you to explore practical rather than theoretical situations in a structured learning environment.

Cooperative Learning Experience

At the end of the academic portion of the Business Process Management program, you may apply to participate in a work term. With the assistance of the Cooperative Education department and your professors you'll be placed in a company where you gain further hands-on experience.


The Business Process Management Graduate Certificate program of Sheridan College is accredited by the Canadian Supply Chain Sector Council through its National Accreditation Program (the NAP). The accreditation was granted in October 2012 and is effective for three years.

The NAP recognizes educational offerings in supply chain-related topics that meet the Council's standards for accreditation, created with significant input from supply chain stakeholders. The standards are based on national and international best practices and principles, and include requirements for course/program needs assessment, design, development, delivery and student evaluation.  As an accredited program, the Business Process Management Graduate Certificate program of Sheridan College meets all of those standards.

Career Opportunities

When you complete the Business Process Management Program, your career options will include, among others:

  • administrative analyst
  • business analyst
  • business process analyst
  • supply chain analyst
  • change management specialist
  • continuous improvement manager
  • global process architect
  • operations planner
  • process adviser
  • process analyst
  • process improvement manager

Admission Requirements


  • Postsecondary diploma or degree


  • Demonstrated competence through related work and/or educational experience


Eligible applicants are selected on the basis of previous academic achievement, and/or demonstrated experience.

In some cases, applicants may be requested to submit a résumé, which includes details of related work experience, and a cover letter, which summarizes their career goals and reasons for wanting to take this program.

Applicants who do not meet the admission requirements for this program will be assessed and advised individually and may be considered for other, related programs.


FINA 55142 Applied Financial Analysis 4
BUSM 54049 Business Processes 4
BUSM 50065 Business Fundamentals 3
MGMT 55142 Operations Management 4
DSGN 53314 Process Modeling 4
MGMT50199 Leadership Development 3
Total: 22
BUSM 50799 Capstone Group Project 6
BUSM 50261 Supply Chain Case Studies 4
BUSM 53431 Public Sector Case Studies 4
BUSM 53672 Financial Services Case Studies 4
LAWS 50016 Corporate Responsibility 3
Total: 21
COWT 51075 Co-op Work Term 12
Total: 12


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